If you have a damaged product, or it does not meet your expectations, return the new/unused item in the original box prepaid within 30 days with a copy of the invoice and Return Form for a refund or exchange. (requires Adobe Reader)

• Unopened Items - We will fully refund you for any unopened item for any reason (shipping not included) within 30 days of the original purchase date.

• Opened items must be in sellable (as-new) condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 30 days of the original purchase date.

• You will be responsible for the return shipping costs of non-defective items.

• After 15 days all returns are subject to a 15% restocking fee.

• If we shipped you the wrong product by mistake, a UPS Return Shipping label will be issued to return the item.

• Items claimed to be defective that are found not to have the reported defect will be returned to you.  You will be charged for the return shipping cost.

• Items that have been installed, modified, or are clearly not in sellable (as-new) condition will be returned to you and you will be charged the return shipping cost.

• Refused Orders - After an order is shipped and you decide to not accept it, the package will automatically be sent back to us.  We will refund your credit card for the the amount of the product(s) on the invoice minus all applicable shipping charges.  This includes the shipping charges for the package being sent back to us.

 

Return Process To make a return, simply call 603-497-2281 or email us at info@dieselmanor.com regarding the item you would like to return. 1) We will issue you an RMA# (Return Merchandise Authorization Number) to you so you can send the item to us. 2) Simply complete the Return Form, place it inside the box the item is being returned in, along with a copy of your original receipt, and clearly write the RMA# on the outside of the package. 3) Send the package pre-paid (UPS, Federal Express, or US Postal Service INSURED) to: DieselManor, Attn: Returns, 61 Peppermint Street, Goffstown, NH 03045. 4) Please make sure the box and contents are securely packaged.

Return Form

 

We do not accept returns on the following:

Any non-standard item or item that is manufactured or modified to a specific customer's needs. Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made. Exhaust systems, down pipes, or other exhaust component after it has been installed. Any electronic components or parts if they have been installed or used on the vehicle, this includes any power enhancing product, gauges, lighting products, etc. Any product that has a manufacturers seal or label if it has been opened. Any liquid or aerosol product after it has been used or the manufacturers seal has been broken. Any return after 30 days. Items damaged due to improper installation, abuse, misuse, or neglect will not be eligible for replacement or accepted for return. Note: We do not accept damaged, modified, or otherwise non-sellable items.  These products will be returned back to you and you will be charged the appropriate return shipping costs. By sending in your return you agree to these terms.

After you receive your order please check thoroughly that all components are what you ordered and look to be in working order. If you have an installation scheduled for your products, please make sure you place your order well in advanced to allow for the possibility of a return to occur via ground shipping.  However unlikely, sometimes products do get damaged while in transit. If you have any questions regarding this policy please do not hesitate to give us a call.  We make this return policy well known before you place your order.  By placing your order with us you agree to these terms.

If this return policy is not acceptable for any reason please return your products immediately for a full refund.