RETURN POLICY - TERMS AND
If you have a damaged product, or
it does not meet your expectations, return the new/unused item
in the original box prepaid within 30 days with a copy of the
Form for a refund or exchange.
- We will refund you for any unopened item for any
reason (shipping not included) within 30 days of the original
must be in sellable (as-new) condition, in original packaging with the
packing slip, with any/all warranty cards, manuals and
accessories within 30 days of the original purchase date.
You will be
responsible for the return shipping costs of non-defective items.
After 20 days all returns are
subject to a 20% restocking fee. If you fail to return
the item within 20 days of receiving it you will be charged a
20% restocking fee.
If we shipped you
the wrong product by mistake, a UPS Return Shipping label will be issued to
return the item.
Items claimed to
be defective that are found not to have the reported defect will
be returned to you. You will be charged for the return
Items that have
been installed, modified, or are clearly not in sellable
(as-new) condition will be returned to you and you will be
charged the return shipping cost.
- After an order is shipped, if you decide to not accept
it, the package will automatically be sent back to us. We
will refund your credit card for the the amount of the product(s)
on the invoice minus all applicable shipping and credit card
processing charges. This
includes the shipping charges for the package being sent back to
us. The credit card processing charges are 6%. When we charge
your card we incur a 3% fee and when we refund your card we
incur another 3% fee from our merchant (credit card)
Orders - We do no accept and returns on non-standard
items that have been manufactured or modified to a specific customer's
needs. Any cancellation of a special order item(s) prior to that
item(s) being shipped is subject to a 6% fee. This is the
same credit card processing costs as mentioned above.
To make a return,
simply call 603-497-2281 or email us at
regarding the item you
would like to return.
1) We will issue you an RMA# (Return Merchandise Authorization
Number) to you so you can send the item to us.
2) Simply complete the
place it inside the box the item is being returned in, along
with a copy of your original receipt, and clearly write the RMA#
on the outside of the package.
3) Send the package
pre-paid (UPS, Federal Express, or US Postal Service INSURED) to: DieselManor,
Attn: Returns, 61 Peppermint Street, Goffstown, NH 03045.
4) Please make sure the box and contents are securely packaged.
|We do not accept returns on the following:
item or item that is manufactured or modified to a specific customer's
Any item without a
copy of the original invoice, return form, and RMA# unless other
special arrangements have been made.
down pipes, or other exhaust component after it has been
components or parts if they have been installed or used on the vehicle,
this includes any power enhancing product, gauges, lighting
Any product that
has a manufacturers seal or label if it has been opened.
Any liquid or
aerosol product after it has been used or the manufacturers seal has been
Any return after
Items damaged due
to improper installation, abuse, misuse, or neglect will not be eligible for
replacement or accepted for return.
Items damaged due
to negligent opening (cuts, scratches, punctured bottles).
Please be careful when opening up containers with a blade.
Note: We do not accept damaged, modified, or otherwise
non-sellable items. These products will be returned back
to you and you will be charged the appropriate return shipping
Returns not from
the original purchaser.
By sending in your
return you agree to these terms.
After you receive
your order please check
thoroughly that all components are what you ordered and look to
be in working order. All of our shipments are carefully
packaged. If you have an installation scheduled
for your products, please make sure you place your order well in
advance to allow for the possibility of a return to occur and/or
allow us to get the correct item(s) to you via
ground shipping. We always recommend that you have
your products "in hand" well in advance of your scheduled
This allows you time to verify
that all of the products you ordered are correct and that you
have everything needed. However unlikely, sometimes products do
get damaged while in transit. Under no circumstances will
DieselManor, Inc. be liable for replacement costs that the
end user or customer purchased to complete the installation.
If you decide to replace any of the products purchased from
DieselManor, Inc. we will not be held responsible for any
reimbursement thereof. Under no circumstances will DieselManor,
Inc. be liable for any labor charged or travel time incurred in
diagnosis for defects, removal, or reinstallation of any of the
products we sell or any other contingent expenses. Under no circumstances will DieselManor, Inc. be liable for any
damages or expenses incurred by reason of the use or sale of any
of the items we have sold.
SHIPPING INFORMATION AND POLICIES
For information regarding our Shipping Policies, including
delivery times and missing packages please see out
If you have any questions
regarding this policy please do not hesitate to give us a call.
We make this return policy well known before you place your
order. By placing your order with us you agree to these
terms. If this return
policy is not acceptable for any reason please return your
products immediately for a full refund.