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If you have a damaged product, or
it does not meet your expectations, return the new/unused item
in the original box prepaid within 30 days with a copy of the
invoice and
Return
Form for a refund or exchange.
(requires
Adobe Reader)
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Unopened Items
- We will fully refund you for any unopened item for any
reason (shipping not included) within 30 days of the original
purchase date.
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Opened items
must be in sellable (as-new) condition, in original packaging with the
packing slip, with any/all warranty cards, manuals and
accessories within 30 days of the original purchase date.
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You will be
responsible for the return shipping costs of non-defective items.
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After 15 days all returns are
subject to a 15% restocking fee.
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If we shipped you
the wrong product by mistake, a UPS Return Shipping label will be issued to
return the item.
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Items claimed to
be defective that are found not to have the reported defect will
be returned to you. You will be charged for the return
shipping cost.
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Items that have
been installed, modified, or are clearly not in sellable
(as-new) condition will be returned to you and you will be
charged the return shipping cost.
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Refused Orders
- After an order is shipped and you decide to not accept
it, the package will automatically be sent back to us. We
will refund your credit card for the the amount of the product(s)
on the invoice minus all applicable shipping charges. This
includes the shipping charges for the package being sent back to
us.
Return Process
To make a return,
simply call 603-497-2281 or email us at
info@dieselmanor.com regarding the item you
would like to return.
1) We will issue you an RMA# (Return Merchandise Authorization
Number) to you so you can send the item to us.
2) Simply complete the
Return
Form,
place it inside the box the item is being returned in, along
with a copy of your original receipt, and clearly write the RMA#
on the outside of the package.
3) Send the package
pre-paid (UPS, Federal Express, or US Postal Service INSURED) to: DieselManor,
Attn: Returns, 61 Peppermint Street, Goffstown, NH 03045.
4) Please make sure the box and contents are securely packaged.
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Return Form |
| We do not accept returns on the following: |
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Any non-standard
item or item that is manufactured or modified to a specific customer's
needs.
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Any item without a
copy of the original invoice, return form, and RMA# unless other
special arrangements have been made.
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Exhaust systems,
down pipes, or other exhaust component after it has been
installed.
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Any electronic
components or parts if they have been installed or used on the vehicle,
this includes any power enhancing product, gauges, lighting
products, etc.
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Any product that
has a manufacturers seal or label if it has been opened.
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Any liquid or
aerosol product after it has been used or the manufacturers seal has been
broken.
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Any return after
30 days.
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Items damaged due
to improper installation, abuse, misuse, or neglect will not be eligible for
replacement or accepted for return.
Note: We do not accept damaged, modified, or otherwise
non-sellable items. These products will be returned back
to you and you will be charged the appropriate return shipping
costs.
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By sending in your
return you agree to these terms.
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After you receive
your order please check
thoroughly that all components are what you ordered and look to
be in working order. If you have an installation scheduled
for your products, please make sure you place your order well in
advanced to allow for the possibility of a return to occur via
ground shipping.
However unlikely, sometimes
products do get damaged while in transit. If you have any questions
regarding this policy please do not hesitate to give us a call.
We make this return policy well known before you place your
order. By placing your order with us you agree to these
terms. If this return
policy is not acceptable for any reason please return your
products immediately for a full refund.
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