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General Shipping Information
When Will My Order Ship?
Shipping Confirmation and Tracking Numbers
Shipping Times
Expedited Shipping
Delivery Signature Information
Shipping Rates
Drop Ship Orders
International Shipping
Federal Express Ground Chart
Address Corrections
Lost or Missing Packages

Damaged Product Arrival

DieselManor primarily uses UPS for our shipping carrier.  We also have 5 other distributor locations in the US and Canada that we will sometimes ship from in addition to shipping from the product's manufacturer directly. As such, we, our distributors and suppliers reserve the right to use the shipping carrier of their choice. Upon checking out of the shopping cart, you will have the option to choose the type of service that you desire: Ground, 3-Day Select, 2nd Day Air, or Next Day Air. In all cases, the shipping carrier and method will match the service that you chose during checkout. Example: if you chose 2nd Day Air, your package will be shipped with a "2 Day" shipping method, regardless of the carrier. If you require a special shipping method that is not available in our checkout (Next Day Air Saturday Delivery, APO, etc.) please call in your order to see if that service option is available to your specific delivery address. Shipping to AK or HI may require additional shipping cost. If this is the case a DMI sales associate will contact you prior to charging you any additional charges, giving you the option to cancel your order.
UPS My Choice enhances your home delivery experience
Get unparalleled insight into the delivery of your packages and control where and when they arrive. With two membership levels to choose from, UPS My Choice or UPS My Choice Premium, you can decide how much control you need.

Always know the status of deliveries to your home
With UPS My Choice Delivery Alerts, you'll get the most up-to-date information about deliveries to your home, you won't even need any tracking numbers. And with the UPS My Choice Delivery Planner, Premium Members get a day, week, or month view of incoming packages. That makes it even easier to plan home deliveries around your busy schedule.

You decide where and when your packages will be delivered
Not going to be home for a delivery? As a UPS My Choice Member, you can have your packages delivered to The UPS Store or even held for pickup at a UPS Customer Center. And you can give authorization online for UPS to deliver packages without a signature for drop-off when you're not going to be home to sign in person.

Most orders that come in before 11:00 AM EST will get shipped out the same day. We do our very best to get all other orders shipped out the next business day, but sometimes this is just not possible. Regardless of this, we ask that you allow us up to 2 business days from the date your order is placed to get your items shipped (special order items may take longer). If you select and expedited service, such as "Next Day Air" or "2nd Day Air" we will most likely get your order shipped out the same day that you place your order as long as it is prior to 11:00 AM EST. If you have an urgent need and want to make sure that your order can ship immediately,  please call us to verify your shipping time. We have no contractual agreement, expressed nor implied, to furnish you with the product(s) you ordered by a certain time. If you have a scheduled installation, or must have your product(s) by a specified date, we recommend that you have your product(s) in-hand prior to your installation. By placing your order with us you agree to these terms.

After you place your online order you will receive an Order Confirmation via email. This is not a Shipping Confirmation or a Receipt - just a confirmation letting you know that your order was placed with our online shopping cart.  This site does not electronically process your credit card after you submit your order. After we ship your order you will receive a Shipping Confirmation as well as Tracking Information verifying that your order was shipped, along with the expected delivery date.  Therefore it is imperative that you enter a valid email address. Sometimes the automated Order Confirmation and Tracking Information that are sent are misinterpreted as spam, or junk email.  Please check your junk email folder if you did not receive either.

The chart below depict the typical delivery time for items leaving our New Hampshire facility via  UPS Ground Service.  Note: this is from the shipping date, not the date you place your order. Weekends and holidays are not represented in this chart. If you place your order before 11:00 AM EST. Mon-Friday, we will make every attempt to get it shipped out the same day. We do not guarantee your order arrival date. Once again, if your order is of an urgent nature, please call us to verify the shipping time. Please note: Severe weather conditions or other adverse environmental problems sometimes cause significant service disruptions. This is beyond our control and that of the carrier. As a result, some shipments may experience unavoidable delays. The UPS and Federal Express Service Guarantee does not apply when packages are delayed due to causes beyond UPS's control.

If you selected expedited service (3-Day, 2nd Day, or Next Day) we encourage you to call us to make sure you will get it by the time you expect to receive it.  Saturdays, Sundays, and holidays are not business days and should not be included in shipping times.  Example: a 2nd Day Air package leaving on a Friday will arrive 2 business days later, on Tuesday.   Due to unanticipated demands and manufacturing delays, sometimes we may be out of stock on a certain item.  If you don't call us and we are out of stock of an item you ordered, we will contact you.


Most of our shipments do not require a signature, but we do reserve the right to require an adult signature if we feel that it's necessary. This is usually done for orders of a high value. Most orders that are shipped directly from our New Hampshire location, Orders that are shipped from one of our distributors or directly from one of our manufacturers are subject to the shipping policy of that distributor or manufacturer. If a delivery signature requirement will create a problem for you we recommend that you call us to discuss your shipping needs so we can help to get your order to you in the most convenient method.

If you item is marked as having Free Shipping we will ship out that item for free by the carrier of our choice within the continental US (48 states) only. If you order more than one item and the other item(s) that you order are not marked as having free shipping, you will see the shipping rates in your shopping cart for the non-free shipping items only. The item marked as having free shipping will ship for free. If your item is marked as having Free Overnight Shipping please see below.

If your item is marked FAST SHIPS we will ship out that item free within one business day. This applies only to deliveries within the continental US (48 states). We reserve the right to use the carrier of our choice. If the item is not in stock we will have the manufacturer or one of our distributors ship that item out within the same time. If for some reason that item is unavailable, not in stock at the manufacturer or one of our distributors we will contact you to let you know.

If your item is marked as having free Next Day Air shipping we will ship out that item the same day if your order is placed before 11:00 AM EST on normal business days. This applies only to deliveries within the continental US (48 states). If for some unexpected reason we are unable to get out your order out that day (if the item is not in stock, on back order, or some other unexpected delay) we will contact you as soon as possible and prior to charging your credit card. Please note, if you order more than one item and the other item(s) that you order are not marked as having free shipping, you will see the shipping rates in your shopping cart for the non-free shipping items only. The item marked as having free shipping will ship for free.

Our website's shipping rate calculator only estimates the shipping cost. In some cases the actual shipping amount will be less than what the shipping calculator quotes you during checkout.  We will enter the lesser shipping cost when we manually process your order.  Expedited service is usually not less than what the site quotes you.  We will never charge you more without first contacting you, but we may charge you less.  You will never pay a Handling Fee.  Many other online retailers charge Shipping and Handling.  We believe that you should only pay for what it costs to get your product to your doorstep, therefore that's all that we charge - Period! 
Shipping to AK or HI may require additional shipping cost. If this is the case a DMI sales associate will contact you prior to charging you any additional charges, giving you the option to cancel your order.

Items that we do not have in stock at the time of your order may be drop shipped from one of our many warehouse location or the manufacturer. If it is important that you know the delivery date that your package will arrive, please call in your order so that you can confirm it with a sales representative.

Our website only allows for shipping within the United States. We gladly welcome our Canadian customers and APO delivery address's. For shipping prices to these locations please call us so that we may obtain the most accurate and economical shipping option for your order. The buyer is responsible for all duties, taxes, and brokerage fees. Unfortunately we will not ship to other countries.

If you have provided us with an incorrect shipping address, normally we can make an shipping address correction up to 1 day before the package is scheduled to arrive at the address you provided. Please contact us immediately upon identifying an incorrect shipping address. UPS and FedEx both have an address correction charge associated with an address correction. We will charge you this additional cost. If you provide us with an undeliverable shipping address, and as a result the carrier (UPS or FedEx) automatically makes an address correction, they will charge us a fee. We in turn will charge you that same fee.

If your package does not arrive according to the delivery date that corresponds with your orders tracking number(s) you must notify us immediately. Failure to do so may result in our inability to claim a "lost package" with the carrier and resulting in a our inability to refund your purchase. If for any reason you did not receive an Order Confirmation (for internet orders), Tracking Number or Shipping Confirmation according to the information given above, please contact us right away.

If your package arrived damaged and you are present at the time of the delivery, you should open it up in front of the driver and inspect all items in his/her presence.  If any item is found to be damaged, you should show this to the driver and ask him/her to return the entire package to the shipper (DieselManor). This is the best way to prove that the item was damaged while in transit. If you discover that your item(s) were damaged after it has been delivered, please contact us immediately so we may contact the carrier and start the claim process for you. The carrier may send a representative out to the shipping address to inspect the product(s) and packaging. You must keep all packing materials in order for them to inspect it. Failure to do so will cause a denial in the claim. The carrier has up to 8 days to inspect the package and make a determination as to why the package was damaged. After that they will notify us and if the damage was caused by them, we will send you out a replacement at no charge to you.  This process does take some time, and we do apologize for any inconvenience that this may cause you.

We make all of the above information well known to you in advance. By placing your order with us you agree to these terms.


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